Legal

Privacy Policy & Terms of Business

Web Design for Tradespeople
Last Updated: June 2025

Privacy Policy

1. Information We Collect

Personal Information We collect information you provide directly to us, including:

Name, email address, phone number, and business details
Project requirements and website content
Payment and billing information
Communication records and support requests

Technical Information We automatically collect certain information when you visit our website:

IP address, browser type, and device information
Pages visited, time spent, and referral sources
Cookies and similar tracking technologies for website functionality

2. How We Use Your Information

We use your information to:

Provide web design and development services
Process payments and maintain billing records
Communicate about your project and provide customer support
Improve our services and website functionality
Send relevant updates about your website or our services
Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information except:

With trusted service providers who assist in delivering our services
When required by law or to protect our legal rights
With your explicit consent
In connection with a business transfer or merger

Third-Party Services We may use third-party services including payment processors, hosting providers, and analytics tools. These providers have their own privacy policies and security measures.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Project files and communications are typically retained for 3 years after project completion.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Object to processing of your information
Request data portability
Withdraw consent where applicable
Lodge a complaint with relevant authorities

7. Cookies

Our website uses cookies to enhance functionality and analyze usage. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

8. Contact Information

For privacy-related questions or requests: Email: [email protected]Address: Highlands Road, Andover, SP10 2PX Phone: 0333 335 7920

Terms of Business

1. Services Provided

Web Design for Tradespeople provides custom website design, development, maintenance, and related digital services for trade professionals and businesses.

2. Project Process

Initial Consultation

Free consultation to discuss project requirements
Project scope, timeline, and pricing agreement
50% deposit required to commence work

Design & Development

Custom design creation based on agreed specifications
Client review and feedback incorporation
Testing and quality assurance before launch

Project Completion

Final payment due upon project completion
Training and handover of website access
30-day warranty period for bug fixes

3. Pricing & Payment

Payment Terms

50% deposit upon project agreement
Remaining balance due upon project completion
Payment accepted via bank transfer, card, or agreed methods
Late payment may incur charges after 30 days

Additional Work

Changes beyond agreed scope charged at current hourly rates
Additional features or pages subject to separate quotation
Emergency support available at premium rates

4. Client Responsibilities

You agree to:

Provide accurate information and required materials
Review and approve work within agreed timeframes
Make timely payments as per agreed schedule
Maintain backup copies of your content
Notify us promptly of any website issues

5. Intellectual Property

Website Ownership

Upon full payment, you own the completed website
We retain rights to design techniques and methodologies
Third-party components remain subject to their respective licenses

Content Rights

You warrant you own or have rights to all provided content
You grant us license to use content for project completion
We may showcase completed projects in our portfolio

6. Warranties & Limitations

Our Warranty

30-day warranty for bug fixes and technical issues
Websites tested for functionality and basic compatibility
No warranty for third-party plugins or services

Limitations

We are not liable for damages beyond project fees paid
You are responsible for regular backups and security updates
Website performance depends on hosting and third-party services

7. Hosting & Maintenance

Hosting Services

We can arrange hosting or work with your preferred provider
Hosting fees are separate from design costs
You are responsible for hosting renewal and costs

Maintenance

Regular maintenance packages available separately
Emergency support subject to availability and charges
Software updates and security patches recommended

8. Termination

Either party may terminate with written notice:

Work completed to termination date will be charged pro-rata
Deposits are non-refundable once work commences
All materials and access must be returned upon termination

9. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, or technical failures.

10. Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.

11. Changes to Terms

We reserve the right to update these terms with reasonable notice. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For business inquiries and support: Email: [email protected]Address: Highlands Road, Andover, SP10 2PX Phone: 0333 335 7920 Business Hours: Monday-Friday, 11 AM – 7 PM

By engaging our services, you acknowledge that you have read, understood, and agree to these Privacy Policy and Terms of Business.